2nd Service Quality Excellence Summit 2017

Developing and implementing innovative, futuristic, technology enabled, customer-centric service quality initiatives to gain “customers for life” and achieve the much coveted competitive edge

2nd Service Quality Excellence India 2017

 

Service Quality Excellence is critical towards the success of any business today. Customer service excellence is generally acknowledged as the most critical business success factor because of the high level of competition in the market today. A business with high service quality will meet customer needs whilst remaining economically competitive.

Well designed service quality efforts can help improve your economic competitiveness, customer satisfaction, and your organization’s bottom line.

Inventicon Business Intelligence is pleased to bring to you the 2nd edition of the cutting edge, well researched event on Service Quality Excellence Summit 2017 which will give customer experience and Service Excellence professionals a deeper look into the key issues affecting the design and delivery of a consistent, meaningful, and rewarding customer experience to achieve an ever-growing, profitable, and engaged customer base.

An Exclusive interactive Playshop:
Play to shift mindsets & evolve newer thoughts

The playshop will be dynamic, highly engaging using a Hands-On, Minds-On Learning approach to producing a deeper, more meaningful understanding through an experiential process. The playshop will employ tools like Lego Blocks, Case Studies & Canvases to simulate workplace environment & demonstrate the required approaches & interventions.

Speakers

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Key Focus Areas:

  • Corporate Business Excellence
  • Future of Customer Experience
  • Digitization and its impact on customer services
  • Conflict Resolution Tips for Excellent Customer Service
  • Measuring the outcomes of Service Quality excellence
  • Managing Omni-Channel Customer Service Experience
  • Voice of the Customer to develop a Customer Centric service organization
  • How to improve NPS through service excellence
  • Playshop on Driving Excellence through Customer Centricity – Shifting Mindsets

Who will you meet?

Directors, General Managers, Heads, Managers, Team Leaders of:


Service Quality Excellence

Customer Experience, Loyalty, Advocacy and Satisfaction Management

Customer Relationship Management

Customer Care and Support

Business Analysts

Sales & Marketing

Consumer/ Marketing Research

Customer Acquisitions & Retention

Quality Management

Service Delivery

Customer Engagement

Industries who will attend:

  • Banking, Financial Services & Insurance
  • Telecommunications
  • IT/ITES/BPO
  • Ecommerce
  • Tourism & Hospitality
  • Healthcare/ Pharmaceuticals
  • Transportation & Logistics
  • Airlines
  • Media – Electronic & Print
  • Business Process Outsourcing
  • Retail
  • FMCG
  • Contact centres /Call centres

Customer Success Partner

Gold Partners

Silver Partners

Service Automation Partner

Master Class Partner

Exhibit Partners

Networking Partner

Digital Interface Partner

Conceptualized By